Return & Refund Policy

At Your Spirits Engraved, each personalized and custom-engraved item is made specifically for you. Because of the personalized nature of these products, please review all order details carefully before submitting your order.

Custom & Personalized Items — Final Sale

All personalized and custom-engraved products are non-returnable and non-refundable, unless the item arrives damaged, defective, incorrect, or contains an engraving error made by us.

Please carefully review all engraving details, including names, dates, wording, and other personalization, before placing your order. We are not responsible for errors provided by the customer at the time of ordering.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, incorrect, or contains an engraving error on our part, please contact us within 7 days of delivery at yourspiritsengraved@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and any damage or error

We will review the issue and work with you to make it right. Depending on the circumstances, we may offer a replacement or refund.

Please do not send an item back without contacting us first. If a return is required, we will provide return instructions and, when applicable, a return shipping label.

Non-Engraved Items

Unopened, non-personalized items may be returned within 14 days of delivery, provided they are in their original, unused condition.

Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

Please contact us before sending any item back so we can provide return instructions.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at yourspiritsengraved@gmail.com.

Corporate & Bulk Orders

All corporate and bulk orders are final sale. Customers are responsible for carefully reviewing and approving any proofs before production begins. Once production has been approved, changes or cancellations may not be possible.

Sale Items & Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Start a Return

To request a return or report an issue with your order, please email yourspiritsengraved@gmail.com with your order number and a brief explanation of the reason for your request.

We will respond within 2 business days with next steps.

If you have any questions about our return or refund policy, please contact us at yourspiritsengraved@gmail.com.