FAQ's

Frequently Asked Questions

What is laser engraving?
Laser engraving permanently removes a small amount of the surface coating to create a crisp, durable design. Unlike vinyl or printed decals, the engraving will not peel or lift.

Can you engrave my business, school, or team logo?
Absolutely! We specialize in custom engraved drinkware for businesses, schools, sports teams, clubs, and organizations. Send us your logo or artwork, and we'll help determine the best engraving option.

Do you offer bulk and custom orders?
Yes! We offer custom orders for businesses, schools, teams, organizations, events, and groups. Whether you need 10 pieces or several hundred, we'd be happy to put together a custom quote.

Is there a minimum order for custom or bulk orders?
Minimum quantities vary depending on the product and customization. Contact us with what you're looking for, and we'll let you know the available options.

Can I order just one tumbler?
Yes! Individual tumblers and drinkware can be purchased directly through our online store. No bulk order is required unless a specific product states otherwise.

Can I see a proof before my order is engraved?
For custom artwork, logos, and certain personalized orders, we may provide a digital proof before engraving. If a proof is required, we'll communicate with you before production.

What type of artwork do you need for logos?
Vector files such as SVG, AI, EPS, or PDF are ideal. High-resolution PNG or JPG files may also work depending on the artwork. If you're unsure, send us what you have and we'll take a look.

How long do custom orders take?
Turnaround depends on the product, quantity, artwork, and current order volume. We'll provide an estimated turnaround time when your order is placed or your custom quote is approved.

Can I request a product or color that isn't listed?
Absolutely. Our online selection is only a portion of the products we can source. If you're looking for a particular tumbler, glass, color, or style, contact us and we'll see what we can find.

Are engraved products dishwasher safe?
Laser engraving itself is permanent and does not peel or wash off. However, care recommendations can vary by product and finish, so always follow the care instructions provided with your specific item.

Can I reorder the same products for my business or organization?
Yes! We can keep your approved artwork on file, making future reorders much easier. Contact us when you're ready for your next order.

Do you ship?
Yes! We ship orders throughout the United States. Local pickup may also be available for qualifying orders.

Can you create a custom collection for our organization?
Yes! For schools, teams, businesses, and organizations, we can create a dedicated selection of approved products featuring your logo or branding. Contact us to discuss creating a custom client shop for your organization.